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MagSoft Technical Support offers you a single point of contact to help you quickly and professionally.

By signing up for one of our Support Plans, you can access a range of invaluable services and information to enable your business to save time, stay current and improve bottom-line productivity. These include:

• Free product upgrades;
• Flexible support coverage to help you do business when you need to;
• Skills-based Telephone Support to provide you with real-time answers from experts in the subjects that matter most to you;
• On-line access to the latest Product News and Upgrades, Support Requests, plus Technical Documents, FAQs, Tips and Tricks, and more.

Contact information

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Phone: +31 297 - 527 370

Fax: +31 297 - 581 115

Services

Technical Support provides technical services to our clients and resellers. Our Support Engineers are available to:

• Address software "how-to" questions and/or correct a client's understanding and usage of the software's capability.
• Submit clients" requests for enhancements to the development department.
• Report a malfunctioning element of the software to the development department.
• Dial into clients" systems to explore and repair incorrect settings and configurations.
• Serve as a liaison with the development department to provide status on a reported service request.
• Evaluate clients" technical environments and supply them with upgrades for a more current software release.